Frequently Asked Questions

1. Until when can I book on-line?

You can book on-line 3 days before your travel. After this time, please contact us on +41797987777 / +44 7924 201661. 

2. How can I pay for a transfer?

We will require full payment for your transfer at the time of booking. This can be done on-line by credit or debit card via PayPal or by bank transfer on our account which you receive after your reservation.

3. How do I find my driver at the airport?

On arrival you should collect your luggage then proceed through customs in to the arrivals hall. You will find your driver waiting for you holding a sign with the name of your group clearly marked.

4. What should I do if I cannot find our driver?

In the unlikely event that you cannot find your driver please call +41 7979 8 7777 / +44 7924 201661, and we will ascertain the driver’s location and get back to you immediately.

5. What happens if my flight is delayed?

If your flight is delayed by up to 90 minutes then there will be no problem for our driver to wait at the airport for you free of charge as this eventuality is built in to our scheduling. If your flight is delayed by more than 90 minutes you will need to contact us on +41 7979 8 7777 / +44 7924 201661. It is possible that we will have to suspend your booking in order to carry on with other business, and provide your transfer as soon as a vehicle becomes available after your flight has landed.

6. What type of vehicles do you have?

We operate Volkswagen T5 or Mercedes Viano minibuses with 8 passenger seats. We believe this is the best vehicle around for the transfers we offer.

7. Can we bring several ski and snowboard bags?

There is plenty of room in our vehicles to carry ski and board bags but it will be helpful if you inform us when booking if you intend on bringing more than four so that we can make sure everything will be comfortable.

8. What happens in the case of poor weather and road conditions? 

In the case of severely adverse weather/road conditions, we reserve the right to explore other suitable transport options for our customers. We will assist with advice in this matter if necessary and will try to give customers advance warning whenever possible. This will only ever be done where it is felt there is a substantial risk involved in attempting the journey. Any extra cost involved in this will be payable by the customer, which can then subsequently be claimed back from your holiday insurance company (We will supply documentation to aid this process).

9. Different members of my group are arriving on different flights – how should I make my booking?

The answer to this question depends upon whether you all want to: Wait for each other and share a minibus, or each member of the group prefers to leave as soon as possible after their flight arrives. Since you all wish to travel in the same minibus, please enter the flight details of the last flight to arrive as your primary flight. Then please enter all details of other flights into the ‘any other information’ box on the booking form. Since you wish to leave as soon as possible, please make a new booking for each group that wishes to leave separately (again using the last flight to arrive as the primary flight). If this all gets a bit too complicated, feel free to contact us and we will help you to make the booking.

10. Do you provide child seats when needed?

Yes, we provide child seats free of charge; you will just need to let us know what is required on your booking form.

11. How long before my flight will I be picked up?

In general, we aim to get customers to the airport in comfortable time before their flight (two hours before) – and will allow ample time to do this.

12. How will I find out my exact pick-up time?

Time of your transfer will be at your ticket which you will receive. We ask you to have your mobile phones switched on in order you to be informed about everything.  

13. What if I want to be picked up from a different location from where I was dropped off?

This should be specified at the time of booking in the ‘other information’ box. If this new location hasn’t been specified previously, contact us and we will do our best to accommodate.