Answers to frequently asked questions
In case of not receiving a booking confirmation, please check all of your mailboxes carefully, as it might have been directed to the spam box. The Company is not liable for omissions, if 1.1 occurred due to Customers’ inattentiveness or technical issues caused by external sources, such as unavailable, not found, invalid mailboxes and issues indicating a problem on the receiving servers. The Operations Team would be glad to assist you with resending your confirmation. We can be reached out through the contact numbers set out at the bottom of the webpage.
Both printed and mobile / online reservation vouchers will be accepted.
You can make a reservation 24 hours prior to your service provision time. Bookings placed on the last minute are subject to mutual agreement between the Company and Customer, company agenda, unless being a specific case or circumstance not dependent on the Company.
You can change the details preliminary to 24 hours in advance. Last-minute changes are subject to agreement. Changes can be submitted both via email, text message or a by dialing the hotline.
If you require a collection from an apartment or a specific address not clearly implied on the map or in the system you are booking through, you should clearly outline the different pick-up / drop-off locations in the field of “message” of your booking inquiry, after having typed the section “Personal information.”
You can find further instructions on this by visiting the “Booking Changes” section of Terms & Conditions.
You are respectfully advised to email us your reservation inquiry for our consideration. Within a short notice the operator will assist you to place the booking with the necessary information. Afterwards, you will receive your booking confirmation voucher.
Booking cancellation due to such-and-such circumstances beyond Customer’s control must be submitted 48 (forty-eight) hours or more prior to the commencement of the transfer. The whole amount, already paid to the Company, shall be reimbursed. No refund is applicable if the booking cancellation is notified later than 48 (forty-eight) hours, or on the last-minute. The cancelation policy doesn’t apply for “No Free Cancellation” bookings.
The fleet is at disposal only with the accompaniment of experienced and well-mannered drivers.
Customers are provided with “Meet” & “Greet” service upon their arrival.
The Company is not specialized in shared transfers, thus, does not provide shared transportation services. Only private transfers are offered to the Customers.
The Company assures and utilizes vehicles for the passengers with special needs.
Any required car can be accommodated with a baby / child / booster seat upon request. The service is costless.
Infants from (0-2) and children (3-11) of age count in all vehicles, as they occupy place in the car. They need a special child seat / booster.
Our drivers will be waiting at the Arrivals hall inside the airport or hotel lobby holding the sign bearing the leading passenger’s name. In other cases (private address, building, etc.) the meeting point will be the entrance, unless specified in advance.
In case Customer fails to find the driver, he / she should contact us via our emergency number +41 79 798 7777, available around the clock.
All possible delays and changes related to the arrival/departure time must be notified in advance. There would be no any extra charge for 1 hour waiting time from the airport and 15 minutes waiting time from the hotel lobby or private apartment. For all other cases of delays notified later than required, extra charges are applicable.
OCustomers are welcome to get acquainted with the Company’s vehicles by visiting “Fleet” section of our web page.
Generally, the Operations Team will glean the most optimal variant in order to upgrade your vehicle upon availability. However, in high seasons, we are overloaded with requests, therefore, the price connected with last minute changes are mainly based on planning of the day and drivers’ schedule.
Lost items should be apprised of immediately either by a phone call or email. After processing your request, we will advise you accordingly, if the item was lost in one of company vehicles. Items lost or damaged in hotels, airports or train stations are not on Company’s responsibility.
If you are concerned with the baggage amount you are carrying during your private transfer, trip or journey, you are highly encouraged to refer to the Operations Team for advice. In the event of excess luggage and depending on the current requirement of the vehicle, the Operations Team might consider a luggage / cargo trailer for your transfer.
We organize transfers to car free resorts upon in advance request.
Once Customers place a booking, they are advised to declare any excess baggage. Two items: medium and small sized ones, as well as a ski and a snowboard bag are applicable for one passenger.
- Small_ 55 x 40 x 23
- Medium_ 70 x 45 x 25
- Large_ 80 x 50 x 30
Payments can be made by Credit Card / PayPal, Bank Transfer (at least 7 days before your arrival). The payment is nonrefundable if changes are made after 48 hours of your arrival.
We always provide the Customers with the necessary invoice submitted with transfer and price details. If the invoice is to be issued to a company or agency, we will customize it with the received company details.
Our quotation includes all charges such as VAT, luggage, child seat and free waiting time (up to 1 hour waiting time is free of charge at the airport and 15 minutes in the city center).
Should the Customer not show up in the meeting point (be it arrivals hall, lobby or private entrance) during the free waiting time, the Company is authorized to record a No-show case, lest the Operations Team, Company chauffeur were notified. The driver will be released and the paid amount will not be refunded (see “No-show transfers” in Terms & Conditions).
Smoking and consumption of alcohol and spirits are strictly prohibited in the company’s vehicles.
A tour itinerary can be outlined due to the Customer’s basic inquiry with the primary details such as destinations, the dates, and preferred car model as well as car disposal hours.